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Cookie Policy

  1. Cookies
  2. How You Can Contact Us

Last Updated Date: May 2021

1.1 Cookies are small text files that are placed on your computer when you visit our websites. They are used to make our websites work more efficiently, as well as to provide information to the owners of the Website about how the website is performing.  This will ensure that you can make full use of the websites functionality.

1.2 A cookie can tailor the operation of our website to your needs, likes and dislikes by gathering and remembering data about your personalized preferences. A cookie in no way gives Us access to the files on your computer or to any data about you, other than the data that you provide and some of the activities that you carry out on our website.

1.3 We know that people have concerns about cookies, but we believe that the benefit we both gain from their proper use is worthwhile. However, you can manage cookie settings via our Privacy Preference Centre.

1.4 We have carried out an audit of our cookie-use and we do not believe that we are using any cookies on our website that are unduly intrusive.  We use analytical cookies which collect data in an anonymous form, including the number of visitors to the website, where visitors have come from and the pages visited.  We use a cookie to enable the email-alert application to function and to recall if you have already viewed the cookies.  Cookies are also employed for targeting and advertising purposes.  The following cookies may be used on our website:

1.5 Web beacons, which are also known as clear GIFs or pixel tags, are often used in combination with cookies. They are images (often transparent) that are part of web pages. Depending on your browser you may have the ability to set your browser to decline cookies or to prompt you for a response which will keep web beacons from tracking your activity. We recommend that you check your browser settings.

At Essentra we use the Help Scout web beacon in conjunction with cookies to provide web chat functionality on our sites. There are two cookies used by the beacon:

1. The beacon_docs_session_id cookie, which stores an ID that is unique to the visitor's session.

2. The beacon_docs_visit which stores a date that is used to record visits within the visitor’s session.

Both of these IDs are used by Help Scout to track Docs article views and search queries that happen during the session. These cookies are set as Functional cookies. If you do not allow these cookies then some or all of these services may not function properly.”

1.6 Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set up and how to manage and block/disable them, visit

2. How You Can Contact Us

2.1 Any questions you have about your personal data or this policy should be directed to Richard Bielby, Head of Legal who will be happy to assist you:

2.1.1 Telephone us on +44 (0) 1908 359100

2.1.2 Email us at

2.1.3 Or write to us at Langford Locks, Kidlington, Oxford, OX5 1HX.