- Who We Are
- Our Legal Basis for Handling Your Personal Data
- How We Collect Your Personal Data
- How We Use Your Personal Data
- How We Share Your Personal Data
- Where We Store Your Personal Data
- How We Protect Your Personal Data
- How Long We Keep Your Personal Data
- What Are Your Personal Data Rights
- How to Control Your Personal Data for Direct Marketing
- When to Contact The Regulator
- How You Can Contact Us
- What are Cookies?
1.1 Essentra Malaysia Sdn Bhd is an organization and in some instances a Data User as set out under the Personal Data Protection Act 2010 (as amended). We are committed to protecting and respecting your privacy.
1.2 This Website is owned and operated by or on behalf of Essentra Malaysia Sdn Bhd ("We", "Us" and "Our", as appropriate in the context). We are registered in Malaysia under company number 199701003256 ( 418752-P ) and our registered office is at D5-5-6, Solaris Dutamas 1 Jalan Dutamas 1 50480 Kuala Lumpur Malaysia.
1.3 Please read the following carefully to understand our views and practices regarding how we process your personal data. We hope that the following questions answer any questions you may have but if it does not, please contact us.
1.4 We reserve the right to change this Policy from time to time and you will be notified of all changes, so please check this web-page regularly for updates. This Policy applies to international orders, but there may be additional terms and conditions issued for different countries.
2.1 We will not collect any personal data about you without your ‘Consent’ in certain instances, for example when you tick a box wishing to receive emails or newsletters or when you ask us to respond to a query or question from you.
2.2 When you give us your personal data, we will ensure that you are notified of what we intend to do with it and why it is required.
2.3 In some circumstances we will use our ‘Legitimate Interests’ in a way which you might reasonably expect of us, for example, as part of our day to day business operations we may use your contact details to send you updates or direct marketing material about products or services that we believe you may be interested in by post, telephone, email or fax. We will ensure that this does not affect your data privacy rights, freedom or interests.
2.4 In other circumstances, we will handle your personal data under our ‘Contractual Obligations’ for example to deliver a product or service you ordered directly to your address or an address of your choice.
2.5 Finally, we may handle your personal data under our ‘Legal Obligation’ to comply with any applicable laws
3.1 We collect personal data when you visit any of our websites, use your account or buy any of our products and services; when we invite you to events or ask you to update the personal data we already hold on you; when we need to process and fulfil orders; when you communicate with us via telephone, online or through social media; when you open an account with us; when you request a call back, follow-up with a query, or wish to raise a concern with us; when you complete any surveys we send you; when you give permissions for third parties to share data with us; when you visit our website, including your full Uniform Resource Locators (URL) to click-stream through and from our site; when you use your phone number to call our customer service; and when you place data in the public domain. We may also obtain personal data about you (such as your name, address and email address) if you are a customer of our business or you work for a customer of our business.
4.1 We are committed to providing you with the best customer experience and to achieve this we may use data you give to us: (a) to carry out our obligations arising from any contracts entered into between you and us and to provide you with the data, products and services that you request from us; (b) to provide you with data about other goods and services we offer that are similar to those that you have already purchased or enquired about; (c) to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you; (d) to notify you about changes to our service; (e) to ensure that content from our website is presented in the most effective manner for you and for your computer. Data privacy law permits this under our ‘Legitimate Interest’ to help us understand our customers through providing you with a high standard of customer service.
5.1 We may share your personal data with any member of our Group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in sections 5 of the Malaysia Companies Act 1965 (as revised).
5.2 We may share your personal data with selected third parties including: (a) business partners, suppliers and sub-contractors for the performance of any contract we enter into with you; (b) advertisers and advertising networks that require the data to select and serve relevant adverts to you and others; (c) analytics and search engine providers that assist Us in the improvement and optimisation of our website; (d) credit reference agencies for the purpose of assessing your credit score.
6.1 In order to deliver some or all of the services referred to above, we will need to process and store your personal data and may need to transfer it for such processing outside Malaysia to other employees or Group companies in Asia, Australia, America or European Economic Area (“EEA”) for the purposes of:
6.1.1 Improving communication and disclosures relating to Essentra and its international business activities
6.1.2 The fulfilment of customer orders and the processing of payment details
6.2 Please note that some countries outside Malaysia may not offer the same level of legal protection for personal data as countries within Malaysia. Where we need to transfer your data to entities in any countries outside Malaysia, We have procedures in place to ensure your personal data is protected to the same standard as if it was being processed within Malaysia. We will take all steps reasonably necessary to ensure that such data is treated securely in accordance with this policy and in accordance with applicable data privacy laws.
7.1 We know how much data security matters to all our customers and suppliers. We are committed to treating your personal data with due care. In order to protect your privacy, we employ a variety of technical and organisational measures to keep personal data safe and to prevent unauthorised access to, or use, or disclosure of it.
8.1 We remove most of our personal data provided by you as soon as services are ceased, and the personal data will also cycle out of our long-term backups after 12 months later. We retain logs of emails as a record of our contact and for the reasons of handling complaints and for compliance monitoring.
8.2 We will continue to store limited personal data about you (including transactions records) for up to 10 years for accounting, record keeping and administrative reasons. If we consider there is a need to store records for longer, for example when matters are subject to a dispute of claim, then we will retain the data for as long as it is required.
9.1 We want to ensure you remain in control of your personal data by making sure you understand your legal rights as follows:
9.1.1 That we give you access to the personal data we hold about you, free of charge in most cases.
9.1.2 That we correct your personal data when incorrect, out of date or incomplete.
9.1.3 That we stop using your personal data for direct marketing or profiling (either through specific channels, or all channels).
9.1.4 That we stop any consent-based processing of your personal data after you withdraw that consent.
9.2 We will protect your personal data by ensuring that we verify your identity before sharing or proceeding with any requests you make. If you have permitted a third party to act on your behalf, we will ask them to prove that they have the authority to act for you.
10.1 We use the personal data you provide to us to communicate with you by phone, email, fax or post to tell you about actions to take to keep your account active, updates that are available to you, items still remaining in your basket and to promote our products or services to you. We will use our Legitimate Interest to provide you with information about goods and services we offer that are similar to those that you have already purchased or enquired about.
10.2 You will always be given the option to opt-in and out of marketing from us; You can click to unsubscribe in every email communication that we send about marketing; and You can change your preferences before you open an account or when you log into your account.
11.1 If you are unhappy with our response to any requests you have made to us regarding the use of your personal data or feel that your personal data has not been handled correctly, you have the right to lodge a complaint with the Regulator. In Malaysia this is the Personal Data Protection Department and you can contact them by calling +60 3 8000 8000 or Online at https://daftar.pdp.gov.my/p_aduan.
11.2 If you are based outside of Malaysia, you have the right to lodge your complaint with the relevant data privacy regulator in your country of residence.
12.1 Any questions you have about your personal data or this Policy should be directed to Essentra plc’s Head of Legal who will be happy to assist you:
Telephone us on +44 (0) 1908 359100
Email us at email@example.com
Or write to us at Avebury House, 201-249 Avebury Boulevard, Milton Keynes, Buckinghamshire, MK9 1AU.
13.1 Cookies are small text files that are placed on your computer when you visit our websites. They are used to make our websites work more efficiently, as well as to provide information to the owners of the Website about how the website is performing. This will ensure that you can make full use of the websites functionality.
13.2 A cookie can tailor the operation of our Website to your needs, likes and dislikes by gathering and remembering data about your personalized preferences. A cookie in no way gives Us access to the files on your computer or to any data about you, other than the data that you provide and some of the activities that you carry out on our website.
13.3 We know that people have concerns about cookies, but we believe that the benefit we both gain from their proper use is worthwhile. You can, however, delete cookies from your computer at any time and advice as to how to do this is available at www.allaboutcookies.org.
13.4 Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set up and how to manage and block/disable them, visit www.allaboutcookies.org.