|Service||Details (for delivery in Singapore)|
|Delivery Cost||Standard SGD 20 / USD 25|
|Delivery Time||Standard 1 - 14 working days|
|Samples & Catalogues||Free|
Phone: +65 6841 3266
Q: What if I want a smaller quantity than the Standard Pack Quantity?
A: It depends on which product you want to purchase, some products have no minimum order quantities online, this is indicated by the ‘Order Any Quantity’. In the case of products that do not have a minimum order quantity, the Standard Pack Quantity is simply provided to you so we can offer better value and a more efficient service.
Q: What if I am not sure which product I need?
A: We will always aim to recommend a suitable solution for your application. However, we strongly advise you to test samples in your specific application prior to ordering. If you are unsure which product to choose, please contact customer service and we will be happy to help you.
Q: How many free samples can I get?
A: We normally send out two of each item, if a larger number is required contact customer service team who will establish if this is possible. Some higher value items are not available as free of charge samples.
Q: How long does it take to deliver my order?
A: Goods are despatched on the next working day, subject to stock availability, acceptance of the order and payment terms being agreed.
Q: Who do I contact if I want a quote for a part?
A: Please contact customer service who will be happy to quote you, or as a registered user of the website you can request a quote online.
Q: Are there products available other than those which appear in the catalogue or on the website?
A: Should you require a product that is not shown in our product catalogue, please complete the Contact Us Form or call customer service who will be able to help you with your enquiry.
Q: How can I pay for my purchase?
A: For offline orders, many of our customers have a credit facility with us. For online orders, customer must pay by credit/debit card, pro-forma invoice or using a Essentra credit account (subject to credit checks), which need to be paid before we can dispatch an order. To set up a credit account with us, please contact customer service.
Q: Who do I contact if I need to find the progress of my order?
A: Please contact customer service to check order status and account history.
Q: Can you send me a price list?
A: As a registered user of Essentra Components Singapore website, you will be able to access pricing for the full range of products, alternatively please contact customer service for all pricing questions.