Q: What if I want a smaller quantity than the Standard Pack Quantity?
A: It depends on which product you want to purchase, some products have no minimum order quantities online, this is indicated by the ‘Order Any Quantity’. In the case of products that do not have a minimum order quantity, the Standard Pack Quantity is simply provided to you so we can offer better value and a more efficient service.
Q: What if I am not sure which product I need?
A: We will always aim to recommend a suitable solution for your application. However, we strongly advise you to test samples in your specific application prior to ordering. If you are unsure which product to choose, please contact the Finland customer services team and we will be happy to help you.
Q: How many free samples can I get?
A: We normally send out two of each item, if a larger number is required contact your nearest customer service team who will establish if this is possible. Some higher value items are not available as free of charge samples.
Q: How long does it take to deliver my order?
A: Goods are despatched on a next working day service, subject to stock availability, acceptance of the order and payment terms being agreed.
Q: Who do I contact if I want a quote for a part?
A: Please contact your local Customer Services team who will be happy to quote you, or as a registered user of the website you can request a quote online.
Q: Are there products available other than those which appear in the catalogue or on the Web Site?
A: Should you require a product that is not shown in our product catalogue, please complete the contact form or call our customer services team who will be able to help you with your enquiry.
Q: How can I pay the order?
A: You can pay either online with credit card or with customer accounts invoicing. Discuss other non-online payment options with Customer Service at the time of ordering.
Q: The product I need is not in stock, but I have paid for it. What can be done?
A: Contact Customer Service and inquire about the delivery times or possible alternative product, that might fit your needs.
Q: An error has occurred in my order or I have not received the products. How should I proceed?
A: If you have any problems or questions regarding the order, if the products haven’t arrived or have been damaged during shipment, please contact our Customer Service.
Q: How can I track my order?
A: To track the status of your order, sign in to your account and go to My Account – My orders -section.
If you would like to track the location of your shipment, please contact our Customer Service and we will provide you with tracking information.